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Frequently Asked Questions (FAQS)

Our most frequently asked questions:

Can I add to my existing order?
Yes, you can add to an order by calling or emailing us

Does all equipment come with a warranty?
Yes, there is a one year warranty on all products unless stipulated on the invoice differently. This includes parts & labour. Equipment stipulated below comes with a manufacturer’s warranty and must be taken to their respective vendors for warranties. We are unable to service these warranties at PC International.

Does PC International accept Corporate Purchase Orders?
Yes we accept Corporate Purchase Orders; however there will be a need for the company to fill in a credit application form for 30 day payments.

Does PC International offer insurance on all packages?
Yes, shipping insurance is available, if requested, on all orders at a cost of 1.5%

How long does it take to have a PC assembled?
Usually 24 hours. However, should you require it sooner please speak to your sales person.

What do I bring with when collecting stock?
Sales order reference number and proof of payment.

What forms of payment are accepted?
PC International accepts Credit Card and EFT as forms of payments. Master or Visa is accepted.However there is a 2.5% transaction fee on card payments.

What is PC International’s warranty policy?
All equipment is sold with a manufacturer’s warranty unless otherwise specified

What is your software & consumable return policy?
We do not accept any returns on software & consumables, whether opened or not. This is in line with the industry, as it opens doors for counterfeiting.